PRODUCT FAQs

Q. ARE YOUR PRODUCTS VEGAN?
They are! None of our range contains animal products nor are they tested on animals.  

Q. IS IT SAFE TO TAKE ALL YOUR SUPPLEMENTS TOGETHER? 
Yes, you can take the supplements together. Just ensure you are taking your Sleep Formula at night and your Energy Formula before your first meal in the morning. We recommend taking the Fortify Formula with a meal.

Q. ARE YOUR SUPPLEMENTS SAFE IF I HAVE A MEDICAL CONDITION?
We always recommend checking with your trusted health care provider or a doctor before taking any dietary supplements, in case of any interactions with your medications.

Q. I HAVE ALLERGIES OR INTOLERANCES, WHERE CAN I SEE YOUR INGREDIENTS LIST?
Each product page has a full list of ingredients on it, along with a list of common intolerances that our supplements are free from - i.e. Gluten Free, Dairy Free, etc.

If you have further questions or specific requirements, feel free to email our team on concierge@glowjetter.com

Q. ARE YOUR SUPPLEMENTS SAFE FOR CHILDREN?
The quantities of ingredients and dosages in our supplements are made for adults. We don’t recommend giving them to children.

Q. ARE YOUR SUPPLEMENTS SAFE FOR PREGNANCY AND BREASTFEEDING?
We don’t recommend using our vitamins while you are pregnant or breastfeeding.

Q. WHAT MAKES GLOWJETTER DIFFERENT FROM OTHER PRODUCTS ON THE MARKET?
We couldn’t find a travel wellness supplement that met our standards, so we made our own. GlowJetter’s travel wellness supplements are packed with potent ingredients like adaptogenic herbs, medicinal plants, essential daily vitamins, nutrients and minerals and free of nasties.

Made to the highest standards in the USA, our products are Vegan, Gluten Free, Dairy Free, Sugar Free, Yeast Free, Preservative Free and Non-GMO.   

Q. HOW WILL I KNOW IF ITS WORKING?
This is a hard one to define. The amount of jet lag symptoms you feel will differ from trip to trip, day to day and depends on how many timezones you passed through on your travels, as well as which direction you were flying in.

We know we feel better and get over jet lag faster when we’re using GlowJetter on our travels. We also know that these supplements are packed with potent ingredients. Will you still experience jet lag symptoms? Most likely some, yes. But we firmly believe that these supplements help with jet lag and so do our customers and human trials. We’d love to hear if they worked for you too.

Q. ARE YOUR SUPPLEMENTS PERMITTED ON PLANES?
They certainly are. Although do keep in mind some countries have stricter laws than others on bringing in tablets and capsules. It’s best to research your destination thoroughly to be sure.

Q. ARE YOUR JARS REUSABLE?
Indeed they are! And if you have any good or quirky uses for them, we’d love to know about it! You can email us at wheelsup@glowjetter.com


ORDERING & SHIPPING FAQs

Q. WHAT FORM OF PAYMENT DO YOU ACCEPT?
We take all major credit cards and PayPal.

Q. WHERE DO YOU SHIP?
We currently ship to everywhere in the U.S. as well as Canada, Australia, New Zealand, Asia and the U.K. We plan to expand international shipping in the near future.

Q. DO YOU OFFER FREE SHIPPING?
Yes! We offer free shipping to the contiguous U.S. and we offer flat rate shipping to all other destinations.

Q. HOW LONG SHOULD I EXPECT TO WAIT FOR MY ORDER?
Our warehouse crew will fulfill your order for shipping within 2-3 business days and then shipping in the US will take up to a week. If you need your order sooner, we offer expedited 24 hour fulfilment for just $10.  

Allow up to two weeks for your international order to arrive. 

Q. WHAT EXACTLY IS EXPEDITED FULFILLMENT?
Expedited fulfillment is like a fast pass for your order. It means you will jump the line and your order be sent out as a priority. If you select expedited fulfillment your order will be dispatched within 24 hours or on the next business day.

Q. HOW WILL I KNOW IF MY ORDER HAS SHIPPED?
You may feel it in your waters… And then, we will also email you once your order has been shipped.

Q. WHAT SHOULD I DO IF SOMETHING IS WRONG WITH MY ORDER?
Blame Mercury. It’s probably in retrograde again. And then take a deep breath and email us at concierge@glowjetter.com, so we can get you sorted out right away.

Q. WILL MY ORDER GET THROUGH CUSTOMS?
Customs policies vary widely from country to country. If you are having your GlowJetter shipped outside the USA, we recommend you check with your local customs office for further information. Please ensure that the products you are ordering can be lawfully imported to your country. It it important that you comply with all laws and regulations of the destination country. 

Some countries may attract extra import tax or an additional fee, which the courier will expect to have paid upon delivery. This must be paid by the recipient. We do, under law, disclose that we are shipping ‘Vitamin Supplements’ on the shipping label. 
If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned undelivered and unopened for any other reason, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. 
Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.



 

Q. OOPS! I FORGOT SOMETHING. CAN I UPDATE MY ORDER AFTER IT HAS BEEN PLACED?
Yes! We're happy to update your order within 6 hours of placing it. Email us at concierge@glowjetter.com with the items you would like to add to your order. If you have selected expedited fulfillment, your order may have already shipped.

 

RETURNS FAQs

Q. WHAT IS YOUR RETURN POLICY?
For health and safety reasons, we cannot refund for change of mind.

If, however, something has somehow gone wrong with your order or it has arrived damaged, we will of course arrange a replacement. Simply email concierge@glowjetter.com with your details and our team will look after you. 

Q. HOW LONG DOES IT TAKE TO PROCESS A RETURN?
If for any reason you received a wrong order we’ll ship your replacement within 24 hours.

 

OTHER FAQs

Q. CAN I SELL YOUR PRODUCTS IN MY SHOP?
We would love that! You can get in touch via stockists@glowjetter.com